The problem
The Firefly Group is a woman-owned public relations and marketing firm producing strategy, design, websites, and campaigns across Florida's Treasure Coast. As a creative agency, they work with large design assets, multimedia content, and document-heavy campaigns moving primarily through email and shared digital storage, and none of it was backed by internal IT staff.
As a communications firm, Firefly also manages sensitive client information, strategic plans, and pre-release marketing materials that have to stay confidential, along with the financial and contractual data tied to long-term client relationships.
- Multiple computers and systems without centralized IT management
- No internal IT department, leaving leadership to manage issues themselves
- Large data files and email-centric workflows straining storage and performance
- Need for secure, reliable remote access so staff could work from anywhere
- Growing exposure to phishing and social-engineering attacks targeting busy staff over email
- Inconsistent security settings and patching across user devices
What we did
C&W Technologies engaged Firefly as a long-term managed IT partner rather than a one-off fix-it vendor: assess the existing environment, standardize systems and security controls, centralize management, move collaboration to the cloud, and stay responsive as the agency grows.
- 1 Assessed workstations, network connectivity, email configuration, and storage usage
- 2 Standardized devices with consistent security policies, patch management, and monitoring
- 3 Centralized IT management under C&W's managed IT platform with ongoing help desk support
- 4 Migrated data and collaboration to SharePoint and Microsoft 365 for secure remote access
- 5 Rolled out proactive maintenance and regular workstation and security reporting for leadership
The outcome
Firefly's IT is now centralized and professionally managed, with large creative files and email-driven workflows running on infrastructure built to handle them.
Centralized, professionally managed IT systems that minimize downtime
Secure remote work from any location via SharePoint and Microsoft 365
Fast, predictable support so technology issues don't derail client deliverables
Ongoing monitoring, endpoint security, and regular reports for leadership
Leadership free to focus on client work instead of troubleshooting technology
“We're not IT experts, but C&W takes great care of us, keeping our data safe and secure and monitoring all of our workstations. Their staff are skilled, professional, friendly, and efficient, and I would highly recommend any business hire C&W to handle all of their IT needs.”